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Dynamic Yield

AI-powered personalization for smarter digital experiences and growth.

★★★★☆ 4.6
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Last updated August 20, 2026

Dynamic Yield

Dynamic Yield by Mastercard is an AI-powered personalization platform designed to help businesses deliver more relevant digital experiences at scale. It combines artificial intelligence, customer insights, experimentation, recommendations, segmentation, and targeting in one platform.

Its Experience OS enables marketers and growth teams to understand customer behavior, create personalized experiences, run experiments, and optimize customer journeys across digital channels.

Dynamic Yield supports use cases including customer segmentation, targeting, product recommendations, journey orchestration, search, optimization, and AI-powered personalization.

The platform also includes Shopping Muse, Experience APIs, and AI-powered capabilities designed to help businesses increase engagement, conversions, and revenue.


Key Features

🤖 AI-Powered Personalization

Use AI and machine learning to deliver personalized experiences based on customer behavior and intent.

🎯 Customer Segmentation & Targeting

Build and analyze audiences and deliver relevant offers and experiences to different customer segments.

🛍️ Product Recommendations

Use algorithms and predictive intelligence to recommend products and content based on customer interests.

🔬 A/B Testing & Optimization

Experiment with different digital experiences and optimize websites, apps, and customer journeys using data-driven testing.

🔄 Journey Orchestration

Deliver relevant experiences and interactions at important moments throughout the customer journey.

🔎 Personalized Search

Help customers discover relevant products and content through intelligent search experiences.

🧠 AI & Predictive Intelligence

Turn customer signals into predictions, recommendations, and next-best actions.

🛒 Shopping Muse

Combine conversational commerce with personalization to help customers discover products and make purchasing decisions.

🔌 Experience APIs

Developers can use APIs to build flexible, customized digital experiences and integrate personalization into existing technology stacks.

📊 Growth & Conversion Optimization

Use personalization and experimentation to improve engagement, conversions, customer value, and revenue.

🔐 Enterprise Security

Dynamic Yield provides enterprise-focused security, privacy, and compliance capabilities, including support for standards and regulations such as GDPR, CCPA, SOC II, and ISO certifications.


Who Is Dynamic Yield For?

Dynamic Yield is designed primarily for marketers, e-commerce teams, growth teams, digital experience teams, product teams, and enterprise organizations that want to personalize and optimize digital customer experiences.

It can be particularly useful for:

  • E-commerce businesses
  • Retail brands
  • Marketing teams
  • Growth teams
  • Digital experience teams
  • Product teams
  • Enterprise organizations
  • Conversion optimization specialists
  • Customer experience teams

Use Cases

Customer Segmentation — Identify and analyze customer audiences.

Targeting — Deliver personalized offers and experiences.

Product Recommendations — Predict customer interests and recommend relevant products.

Journey Orchestration — Personalize customer interactions across the journey.

Search Personalization — Help customers find relevant products and content.

A/B Testing — Experiment with different digital experiences.

AI Marketing — Automate personalization and use predictive intelligence to improve customer experiences.

E-commerce Optimization — Improve shopping experiences, conversions, and revenue.

Pros & Cons

Pros

  • Powerful AI personalization capabilities
  • Advanced customer segmentation and targeting
  • Product recommendation engine
  • A/B testing and experimentation
  • Strong e-commerce use cases
  • Journey orchestration
  • Flexible Experience APIs
  • Enterprise-grade security and compliance
  • Supports large-scale personalization

Cons

  • Pricing is not publicly transparent
  • Primarily aimed at larger organizations
  • May require technical and marketing expertise
  • Could be more than smaller businesses need

FAQs

What is Dynamic Yield?

Dynamic Yield is an AI-powered personalization platform from Mastercard that helps businesses create, test, and optimize personalized digital experiences.

What can Dynamic Yield be used for?

It can be used for personalization, customer segmentation, targeting, product recommendations, A/B testing, journey orchestration, search optimization, and conversion optimization.

Is Dynamic Yield an AI tool?

Yes. Dynamic Yield uses AI and machine learning capabilities to generate predictions, recommendations, personalization, and next-best actions.

Does Dynamic Yield support A/B testing?

Yes. Dynamic Yield includes experimentation and optimization capabilities that allow businesses to test different digital experiences and measure their performance.

Does Dynamic Yield provide product recommendations?

Yes. Its recommendation capabilities use algorithms and predictive intelligence to recommend products based on customer interests and behavior.

Is Dynamic Yield free?

Dynamic Yield does not publicly advertise a standard free plan on the provided product page. Businesses are directed to contact sales for pricing.

How much does Dynamic Yield cost?

Dynamic Yield uses custom pricing rather than displaying a standard public subscription price. Pricing depends on the organization’s requirements.

Who should use Dynamic Yield?

It is best suited for e-commerce companies, retailers, enterprise marketing teams, growth teams, and organizations that need advanced personalization and customer experience optimization.

Is Dynamic Yield part of Mastercard?

Yes. Dynamic Yield is a personalization technology platform offered by Mastercard.

Does Dynamic Yield support ecommerce?

Yes. E-commerce is one of its major use cases, with features including product recommendations, personalization, targeting, experimentation, search, and journey optimization.

How We Rated It

CategoryRating
AI Capabilities⭐ 4.9/5
Personalization⭐ 5.0/5
E-commerce Features⭐ 4.9/5
Experimentation⭐ 4.8/5
Analytics & Optimization⭐ 4.7/5
Integrations & Flexibility⭐ 4.7/5
Value for Money⭐ 4.3/5
Overall4.8/5

Pricing Plans

Support Team

$19/agent/month
  • Email and ticketing system
  • Ticket routing
  • Prebuilt analytics dashboards
  • Pre-written responses
  • Customer context
  • Automations and triggers

Suite Professional

$115/agent/month
  • Admin copilot
  • App Builder
  • Writing tools
  • Quick reports
  • Skills-based routing
  • IVR phone menu

Suite Enterprise + Copilot

Custom
  • Intelligent triage
  • Auto assist
  • Generative AI for voice
  • Approval workflows
  • Sandbox environment
  • Customised agent roles