helo.ai

Helo.ai is an enterprise-grade CPaaS (Communications Platform as a Service) built for businesses that need to engage customers at scale across every major messaging channel — WhatsApp, SMS, RCS, Voice, and Email — from a single unified dashboard.

Formerly known as VivaConnect, Helo.ai brings 25 years of enterprise communication experience into an AI-first platform. It is an official Meta Business Partner for WhatsApp Business API and a certified Google Partner for RCS messaging — two of the fastest-growing channels for enterprise customer communication globally.

The platform serves businesses from startups to large enterprises across Banking, Fintech, Insurance, Ecommerce, Retail, and Utilities. Clients include Bajaj Finance, Kotak Mahindra Bank, HDFC Bank, Axis Bank, Tata Power, Reliance Digital, Aditya Birla Capital, Mahindra Finance, and Asian Paints.

At its core, Helo.ai solves one problem: most businesses use disconnected tools for SMS, WhatsApp, email, and voice — resulting in fragmented customer experiences, missed conversations, and wasted spend. Helo.ai replaces that stack with a single platform that routes messages intelligently across channels, automates conversations with AI, and gives teams a unified view of every customer interaction.

If you are evaluating AI tools for marketing automation or looking for an enterprise-grade AI chatbot for business, Helo.ai is one of the most comprehensive platforms available for India-first enterprises and global businesses operating at scale.

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Key Products & Features

📱 WhatsApp Business API

Create lasting customer connections through the world’s most-used messaging platform. Helo.ai is an official Meta Business Partner, meaning businesses get direct access to the WhatsApp Business API with verified sender status, blue tick verification, and enterprise-grade compliance.

What you can do:

• Send promotional campaigns, transactional alerts, OTPs, and order updates to unlimited opted-in contacts
• Automate customer conversations with AI-powered chatbots and WhatsApp Flows
• Use interactive messages — list menus, reply buttons, carousels, and product cards
• Integrate bidirectionally with CRM platforms including Salesforce, HubSpot, and Zoho
• Track delivery rates, click-through rates, campaign ROI, and agent performance in real time
• Handle inbound customer queries with multi-agent team inbox and smart routing

Proven results: Aditya Birla Capital reduced cost per appointment by 65% using WhatsApp Flows for housing loan bookings. Kotak Mahindra Bank achieved a 30% increase in conversion rates after switching to RCS and WhatsApp-led engagement.

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💬 RCS (Rich Communication Services)

RCS delivers an app-like messaging experience inside the native SMS inbox — no app download required. With verified sender IDs, rich media, interactive buttons, and carousels, RCS bridges the gap between SMS and WhatsApp for customers who are not on WhatsApp or prefer native messaging.

What you can do:

• Send branded messages with verified sender ID and company logo — no spoofing risk
• Use rich media: images, videos, carousels, and action buttons inside the message
• Enable two-way interactive conversations without requiring app installation
• Fall back automatically to SMS when RCS is not supported on the recipient’s device
• Track read receipts, button clicks, and engagement metrics

Proven results: Bajaj Finance called Helo.ai’s RCS and SMS services “a game-changer for our omni communication strategy.” Kotak Mahindra Bank reduced manual interventions by 60% using RCS.

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📨 SMS API

Helo.ai’s AI-driven SMS platform delivers high-volume, compliant messaging with real-time delivery tracking. It handles OTPs, transactional alerts, promotional campaigns, and service notifications with 97% OTP delivery within 10 seconds — 1.5% faster than the industry benchmark.

What you can do:

• Send bulk SMS campaigns with DLT compliance (India) and global carrier support
• Deliver OTPs with 97% delivery within 10 seconds
• Integrate via REST API with any existing business application
• Track delivery status, open rates, and click-through rates in real time
• Use AI-powered send-time optimisation to maximise open rates

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🤖 Voicebot (AI Voice)

Replace outdated IVR systems — “press 1 for billing, press 2 for support” — with AI-powered voicebots that understand natural language, handle queries end-to-end, and escalate to a human agent only when genuinely needed.

What you can do:

• Deploy inbound and outbound AI voicebots without coding
• Handle loan applications, appointment bookings, payment reminders, and customer queries autonomously
• Support multiple Indian languages including Hindi, English, and Hinglish
• Integrate with CRM and backend systems for real-time data access during calls
• Get real-time call analytics, resolution rates, and escalation tracking

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📧 Email Automation

Send emails that get opened, clicked, and acted on. Helo.ai’s email platform combines AI-powered personalisation, automated campaign workflows, and real-time performance tracking in a single interface.

What you can do:

• Build automated email sequences for onboarding, re-engagement, and transactional notifications
• Personalise content at scale using subscriber data and behavioural triggers
• Track opens, clicks, replies, and conversions in real time
• A/B test subject lines and content with AI-suggested variants
• Integrate with your CRM for data-driven segmentation and targeting

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📢 Broadcast — Smarter Messaging at Scale

Broadcast is Helo.ai’s AI-powered campaign management tool for sending bulk messages across SMS, WhatsApp, RCS, and Email simultaneously. It handles audience segmentation, message scheduling, channel routing, and performance analytics from a single interface.

What you can do:

• Send omnichannel campaigns across SMS, WhatsApp, RCS, and Email from one dashboard
• Use AI to determine the optimal channel and send time for each recipient
• Segment audiences by behaviour, demographics, and engagement history
• Track campaign performance across all channels in a unified analytics view
• Automate recurring campaigns — weekly promotions, monthly statements, seasonal offers

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🔗 Shortify — Branded & Trackable Short Links

Shortify generates branded, trackable short URLs that boost click-through rates, reduce SMS character costs, and provide real-time link analytics. Every link delivers measurable impact.

What you can do:

• Create branded short links (your domain, not a generic shortener)
• Track clicks, device types, locations, and conversion events in real time
• Reduce SMS costs by shortening long URLs to save characters
• A/B test different landing pages from the same campaign message
• Integrate link performance data with campaign analytics

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🧠 Helo Convo — AI-Powered Conversational Platform

Helo Convo is Helo.ai’s flagship AI chatbot and conversational AI platform, unveiled at the Meta WhatsApp Business Summit 2026. It unifies AI chat and AI voice across 15+ channels and lets any business turn a single conversational prompt into a live AI agent in under five minutes.

Key capabilities:

• No-Code Agent Setup — describe your workflow in a single prompt; the agent deploys within minutes, no developer required
• OneView Inbox — WhatsApp, Web, and App conversations land in one unified inbox, synced with your CRM and 1,200+ apps
• Voice Support — unlike text-only bots, Helo Convo hears voice notes, understands intent, and replies in natural language
• Multilingual — supports Hindi, English, Hinglish, and other regional Indian languages by voice or text
• Instant Resolution — resolves queries end-to-end within your guardrails, escalating to a human only when needed
• 5,000 concurrent chats — handles traffic spikes from flash sales, product launches, and outages without extra hires
• Enterprise Security — SOC 2, DPDP, and ISO 27001 certified; data localised in India; on-premise deployment available

Proven results: 40% faster query resolution, 80% of queries handled by AI, 3x improvement in ROI.

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✅ Helo Verify — OTP & Authentication

Helo Verify delivers fast, secure OTP authentication with 97% delivery within 10 seconds — 1.5% faster than the industry benchmark. Used by banks and fintech companies for whom authentication speed directly affects user experience and fraud prevention.

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Industry Solutions

Helo.ai provides purpose-built messaging workflows for six major industries:

Industry	Key Use Cases
Banking	OTP delivery, transaction alerts, loan processing automation, fraud prevention
Fintech	Payment notifications, KYC verification, account activity alerts, collections
Insurance	Policy renewals, claim status updates, premium reminders, customer onboarding
Ecommerce	Order confirmations, delivery tracking, cart abandonment, product recommendations
Retail	Promotional campaigns, loyalty programme updates, in-store offers, customer feedback
Utility	Bill payment reminders, outage alerts, meter reading requests, service notifications

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Proven Results from Real Clients

“WhatsApp Flows helped reduce our cost per appointment by 65% or more by allowing customers to book housing loan appointments directly within WhatsApp.” — Mr. Roch Dsilva, Head of D2C and Marketing Technology, Aditya Birla Capital Digital

“RCS has helped us go beyond traditional text messaging. With Helo.ai, we’ve reduced manual interventions by 60% and improved customer response times significantly. This transition has also led to a 30% increase in conversion rates.” — Mr. Srikrishna Moorthy, Executive Vice President, Kotak Mahindra Bank

“Bajaj Finance has been utilising Google RCS and SMS services through Vivaconnect, and it has been a game-changer for our omni communication strategy.” — Mr. Sandarbh Singh, Deputy Manager, Bajaj Finance Ltd

“Helo.ai helped us use promotional messaging in a more streamlined way through a simple user interface and cost-effective service.” — Ms. Shraddha Samant, Sr. Officer, NKGSB Bank

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Who Is Helo.ai For?

✅ Enterprise businesses in Banking, Fintech, Insurance, Ecommerce, Retail, and Utilities needing omnichannel customer communication at scale ✅ Marketing teams running bulk promotional campaigns across WhatsApp, SMS, RCS, and Email ✅ Customer service teams looking to automate routine queries with AI chatbots and reduce agent workload ✅ Sales teams using WhatsApp and SMS for lead nurturing, appointment booking, and conversion workflows ✅ IT and digital experience teams integrating messaging APIs into existing CRM, ERP, and ecommerce platforms ✅ Businesses in India needing DLT-compliant SMS, WhatsApp Business API, and RCS with local data residency ✅ Any business replacing a fragmented multi-tool messaging stack with a single unified platform

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Pros

• ✅ 25 years of enterprise communication experience — not a startup, a proven platform
• ✅ Official Meta Business Partner for WhatsApp API and Google Partner for RCS
• ✅ True omnichannel — WhatsApp, SMS, RCS, Voice, Email, and Chatbot from one dashboard
• ✅ Helo Convo deploys a live AI agent from a single prompt in under 5 minutes — no coding required
• ✅ 97% OTP delivery within 10 seconds — 1.5% faster than industry benchmark
• ✅ Handles 5,000 concurrent chats — built for traffic spikes without extra hires
• ✅ SOC 2, DPDP, and ISO 27001 certified — enterprise-grade security and compliance
• ✅ 1,200+ app integrations including Salesforce, HubSpot, Zoho, and major ecommerce platforms
• ✅ Trusted by India’s largest enterprises — Bajaj Finance, Kotak Mahindra Bank, HDFC Bank, Tata Power
• ✅ Transparent pricing with no hidden BSP markups — direct Meta billing
• ✅ Multilingual support — Hindi, English, Hinglish, and regional Indian languages
• ✅ On-premise deployment available for enterprises with strict data residency requirements

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Cons

• ⚠️ Pricing is custom / contact-based — no self-serve pricing page for quick comparison
• ⚠️ Primarily India-focused — strongest for businesses operating in the Indian market
• ⚠️ Enterprise-oriented — may be over-engineered for very small businesses or solo operators
• ⚠️ No public free trial — requires a demo request to evaluate the platform
• ⚠️ WhatsApp API per-message costs apply on top of platform fees (Meta’s pricing model)
• ⚠️ Full feature set requires onboarding support — not a plug-and-play self-serve tool

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Helo.ai vs. Alternatives

Feature	Helo.ai	Gupshup	Wati	Interakt
WhatsApp Business API	✅ Meta Partner	✅	✅	✅
RCS Messaging	✅ Google Partner	Limited	❌	❌
SMS API	✅	✅	❌	❌
AI Voicebot	✅	Limited	❌	❌
Email Automation	✅	Limited	❌	❌
No-Code AI Agent Builder	✅ (Helo Convo)	Limited	Limited	Limited
Unified Omnichannel Dashboard	✅	Partial	❌	❌
1,200+ App Integrations	✅	Limited	Limited	Limited
Enterprise Security (SOC 2, ISO 27001)	✅	✅	Limited	Limited
India DLT Compliance	✅	✅	Limited	Limited
On-Premise Deployment	✅	Limited	❌	❌
Years of Experience	25 years	20+ years	~5 years	~5 years

The key differentiator: Helo.ai is the only platform in this comparison that combines WhatsApp API, RCS, SMS, AI Voicebot, Email, and a no-code AI agent builder in a single dashboard — backed by 25 years of enterprise communication infrastructure and official partnerships with both Meta and Google.

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Pricing

Helo.ai uses custom enterprise pricing based on message volume, channels used, and business requirements. There is no public self-serve pricing page.

Component	Details
WhatsApp API	Meta per-message fees + Helo.ai platform fee (transparent, no hidden markup)
SMS	Per-message rates based on volume and destination
RCS	Per-message rates; falls back to SMS when RCS is unsupported
Helo Convo (AI Chatbot)	Custom pricing based on conversation volume
Broadcast	Included in platform; channel costs apply per message
Shortify	Included in platform
Setup	Managed onboarding available; most businesses go live within one week

To get a custom quote, request a demo at helo.ai/contact-us.

FAQs

Q: What is Helo.ai? 

Helo.ai is an enterprise CPaaS (Communications Platform as a Service) that lets businesses engage customers across WhatsApp, SMS, RCS, Voice, and Email from a single unified dashboard. It is an official Meta Business Partner for WhatsApp Business API and a Google Partner for RCS messaging, backed by 25 years of enterprise communication experience as the company formerly known as VivaConnect. It is one of the most comprehensive AI tools for business communication available for enterprises in India and globally.

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Q: What channels does Helo.ai support? 

Helo.ai supports WhatsApp Business API, SMS, RCS (Rich Communication Services), AI Voicebot, Email, and Web/App chatbots — all accessible from a single unified dashboard. The platform also supports inbound messaging, broadcast campaigns, and two-way conversational AI across all channels. For businesses looking to compare AI tools for marketing across channels, Helo.ai is one of the few platforms that covers all major channels in one place.

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Q: What is Helo Convo? Helo Convo is Helo.ai’s no-code conversational AI platform, unveiled at the Meta WhatsApp Business Summit 2026. It lets any business build and deploy a live AI agent from a single conversational prompt in under five minutes — no developer required. The agent handles queries across WhatsApp, Web, and App, supports voice notes, communicates in multiple Indian languages, and escalates to a human agent when needed. It handles up to 5,000 concurrent chats and delivers 40% faster query resolution with 80% of queries handled by AI. It is one of the most capable AI agent tools available for enterprise customer service.

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Q: Is Helo.ai an official WhatsApp Business API provider? 

Yes. Helo.ai is an official Meta Business Partner, which means it provides direct access to the WhatsApp Business API with verified sender status, blue tick verification, and enterprise-grade compliance. As a direct Meta partner, Helo.ai offers transparent platform pricing with no hidden BSP markups — a significant advantage over resellers who add 10–25% markup on every message.

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Q: What industries does Helo.ai serve? 

Helo.ai serves Banking, Fintech, Insurance, Ecommerce, Retail, and Utilities. Its clients include Bajaj Finance, Kotak Mahindra Bank, HDFC Bank, Axis Bank, Tata Power, Reliance Digital, Aditya Birla Capital, Mahindra Finance, and Asian Paints. The platform is particularly strong for BFSI (Banking, Financial Services, and Insurance) use cases including OTP delivery, fraud alerts, loan processing automation, and transaction notifications.

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Q: How fast does Helo.ai deliver OTPs? 

Helo.ai delivers 97% of OTPs within 10 seconds — 1.5% faster than the industry benchmark. This is a critical metric for banks and fintech companies where authentication speed directly affects user experience, conversion rates, and fraud prevention.

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Q: Does Helo.ai support RCS messaging? 

Yes. Helo.ai is a certified Google Partner for RCS (Rich Communication Services), which delivers an app-like messaging experience inside the native SMS inbox — no app download required. RCS supports verified sender IDs, rich media, interactive buttons, and carousels. When RCS is not supported on a recipient’s device, Helo.ai automatically falls back to SMS to ensure delivery. This makes it a strong alternative to WhatsApp for customers who prefer native messaging.

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Q: Can Helo.ai integrate with my existing CRM or business systems? 

Yes. Helo Convo and the broader Helo.ai platform support 1,200+ app integrations including Salesforce, HubSpot, Zoho CRM, and major ecommerce platforms. The platform also provides REST API access, webhooks, and bidirectional CRM sync for custom integrations. For businesses evaluating AI tools for automation, Helo.ai’s integration depth is one of its strongest differentiators.

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Q: Is Helo.ai compliant with Indian data regulations? 

Yes. Helo.ai is SOC 2, DPDP (India’s Digital Personal Data Protection Act), and ISO 27001 certified. Data is localised in India by default, and on-premise deployment is available for enterprises with strict data residency requirements. The SMS platform is fully DLT (Distributed Ledger Technology) compliant for India’s telecom regulatory requirements.

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Q: How does Helo.ai compare to Gupshup or Wati? 

Helo.ai is the most comprehensive option for enterprises that need true omnichannel coverage — WhatsApp, RCS, SMS, Voice, and Email from a single platform. Gupshup is a strong competitor for WhatsApp-focused use cases but has limited RCS and voicebot capabilities. Wati is primarily a WhatsApp-only tool suited for smaller businesses. Helo.ai’s 25-year enterprise infrastructure, official Google RCS partnership, and no-code AI agent builder (Helo Convo) make it the stronger choice for large enterprises with complex, multi-channel communication needs.

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Q: How do I get started with Helo.ai? 

Request a demo at helo.ai/contact-us. Most businesses go from signup to first message sent in under one week. Helo.ai provides managed onboarding support, and the Helo Convo AI agent builder allows teams to deploy their first AI agent in under five minutes without developer involvement.

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Q: What is the pricing for Helo.ai? 

Helo.ai uses custom enterprise pricing based on message volume, channels used, and business requirements. WhatsApp API costs include Meta’s per-message fees plus Helo.ai’s platform fee — with no hidden BSP markups. SMS and RCS are priced per message based on volume. Contact Helo.ai directly for a custom quote tailored to your business needs.

How We Rated It

Criteria	Rating
Accuracy & Reliability	⭐ 4.9/5
Ease of Use	⭐ 4.6/5
Features & Functionality	⭐ 4.9/5
Performance	⭐ 4.8/5
Customization	⭐ 4.7/5
Security & Privacy	⭐ 4.6/5
Customer Support	⭐ 4.3/5
Value for Money	⭐ 4.2/5
Integrations	⭐ 4.8/5